Support
How can we help?
Send us a message or browse the most common questions below.
hello@lumsco.com
Live chat
Mon–Fri, 9am–6pm CET
Response time
Within 1 business day
Send a message
Common questions
Shipping
Estimated delivery times
| Region | Standard delivery |
|---|---|
| New Zealand | 7–12 business days |
| Australia | 8–14 business days |
Times begin once your order is dispatched. See the full shipping policy for details.
Care guide
Designed for everyday use.
Ceramics & stoneware
Hand-wash with mild soap. Avoid sudden temperature changes for the longest life.
Linen & textiles
Cold machine wash, line dry in shade. A relaxed, lived-in finish is part of the look.
Wood & brass
Wipe with a dry cloth. Refresh oak with a little furniture oil; brass will naturally patina over time.
Before you order
A few honest notes.
Our pieces are carefully selected from crafted materials, so small natural variations are part of the character.
Measurements may vary slightly
Dimensions can shift by a few millimetres. Ranges are listed where it matters.
Subtle texture differences are normal
Tone, grain, and finish vary piece to piece — no two are identical.
Returns are simple
14 days for unused items. Damaged in transit? Send a photo within 7 days and we'll handle it.