Shipping Policy
Last updated: 11 July 2026
At LumSco, we work with carefully selected suppliers and fulfillment partners to deliver pieces thoughtfully and safely to your space.
Order Processing
Orders are typically processed within 1–3 business days.
Once your order has been shipped, you’ll receive a confirmation email with tracking information.
Please note that processing times may be slightly longer during launches, holidays, or periods of high demand.
Shipping Locations
We currently ship within:
- New Zealand
- Australia
Estimated Delivery Times
New Zealand: 7–12 business days
Australia: 8–14 business days
Delivery times are estimates and may vary depending on local courier services, customs processing, weather conditions, or seasonal demand.
Tracking
All orders include tracked shipping where available.
Tracking details will be sent to your email once your order has been dispatched.
Incorrect Shipping Information
Please ensure your shipping address is entered correctly before placing your order.
LumSco is not responsible for orders shipped to incorrectly entered addresses.
Delays & Delivery Issues
If your package appears delayed or lost in transit, please contact us at contact@lumsco.com and we’ll do our best to assist.
While shipping timelines cannot be guaranteed, we’ll always work to help resolve delivery issues where possible.
Contact
For any shipping-related questions, please contact:
LumSco